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Claims

Medical benefits

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Choosing a physician

Your employer may have a company physician who has been designated to treat any work-related injuries. If your employer does not have a company physician, you may choose your own physician.

Changing your physician

You must receive a referral from your treating physician if you wish to change physicians. If you are unable to obtain a referral from your physician, you can contact the State Insurance Fund and request a change in physicians. If the Fund will not authorize a change of physician, you can petition the Industrial Commission for a change of physician.

Independent medical evaluation

There may be a point in your claim when your claims examiner requests you be seen by a physician or panel of physicians. The reasons will vary depending on your claim. The physicians chosen will be specialists for your type of injury or illness. You will be given adequate notice of the appointment, and necessary travel expenses will be covered.

Reporting

In order to receive payment, the physician or hospital must provide the State Insurance Fund with a medical report and billing. If a report is not received, there may be a delay in payment of your bills. You should notify your physician of the claim number you have been assigned to ensure any information he or she sends the State Insurance Fund can be routed to your claim file.

Payments

Medical charges are paid based on usual and customary rates. If a bill paid on your file is reduced to comply with usual and customary rates, you are not responsible for the balance of the charges. If you should receive any statements requesting you to pay any balance of charges, you should contact the State Insurance Fund. You will be responsible, however, for charges unrelated to your injury or non-covered expenses incurred.

Covered items

Reasonable and necessary medical treatment as prescribed by your treating physician is provided. The following benefits are covered:

  • All medical, surgical, hospital and nursing care reasonably necessary for treatment and rehabilitation, including prescribed medications.
  • Crutches and apparatus prescribed by the attending physician that may be needed for a reasonable time.
  • Necessary replacement or repair of appliances or prosthesis unless the need is due to a lack of proper care by the injured worker.
  • Reimbursement for reasonable travel expenses for medical examination or treatment.
  • Replacement of glasses with like kind and quality when broken in a work-related accident when injury has been sustained. It is not necessary that the injury require medical attention by a physician. Injuries such as abrasions, bruises, etc., may be sufficient to allow for replacement of broken glasses.

Diagnostic testing

In non-emergency cases, the State Insurance Fund requests providers notify the Fund prior to proceeding with testing such as MRI, CT scan, nerve conduction studies (NVC/EMG), myelograms and discograms.  The injured worker should ask their physician to contact the State Insurance Fund if the physician recommends the injured worker undergo diagnostic testing.

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The material presented on this website is provided only as a general information guide and is not intended as legal advice.